Customer Testimonials
Spent 882.00 on my Volvo had them rotate and balance tires. Change oil ,etc drove car 10 miles tires bounce , was brought back by a family member and they wanted 200 more to check out tires. No unacceptable. Car has 18,000 miles on it it's a 2013. WTF did you not balance tires? But proceeded to charge me.
Nikki S. was great to work with. Started our commuter car quest several months ago and just recently popped in and found one! Unexpected but she took the time to greet us, answer our questions, take a test drive and make a deal. Happy to have our new to us 300 GLC. Will keep her and this dealership in mind when upgrading any of our other vehicles. Will hope that service won't kill us. 🙂
Great customer service, I would highly recommend them.
Lyle Pearson's is a class act dealership! We bought a car a week ago from Taylor at Lyle Pearson's auto sales. Taylor went the extra mile to find me a very specific car I was looking for. He also made certain I had ALL available information I needed about the car, to know exactly what I was buying, every detail covered. After the sale closed he made certain the car was totally prepared, expertly detailed and ready for a quick and easy delivery.
I would recommend anyone looking for a specific car (or any car really), talk to ... Read More Google - Nov 9, 2024
We unexpectedly purchased our new GLE from Nikki yesterday. Nikki went to bat for us and valued our trade at a great deal, and wrapped up everything within 2 hours of being at the dealership- INSANELY QUICK! She answered all the questions we had. We are super happy with our new car and our experience. Will definitely be returning customers. Thank you!
I bought a used Toyota from Aiden at the Benz location. After I test drove it I went home to discuss with my wife. No pressure from Aiden at all. Let me take the car home to show my wife and didn’t pressure me to buy it. Negotiated over the phone and once terms were agreed I was in and out of his office in about 30 minutes. No hidden tricks or fees. Very straightforward and professional. Fast forward a week-the car battery dies and will not hold a charge. I bought the car as is but thought maybe Lyle ... Read More Google - Oct 26, 2024
Our salesman Caleb was extremely helpful with finding me the perfect used car. I was very impressed with his customer service and knowledge on all of the vehicles. Would highly recommend him.
Couldn't be happier! We faced a major service issue on our aging Range Rover and this team came through with empathy, creativity and passion to help transition us into a new Acura. Everyone from the service team, to our Salesman Sebastien and even the General Manager Travis worked together to help find the optimal solution. I value people who care and make the process as efficient as possible to reduce stress in today's hectic lifestyle. This team earned a customer for life.
Great experience. Delivered on everything promised
Jeff Woody has been very helpful and knowledgeable with the questions I had since purchasing my Mercedes last year. With all the new bells and whistles there’s a lot to know about it. Thanks Jeff! Keep up the good work!
I recently purchased a vehicle from Caleb Moss at Lyle Pearson Volvo Cars, and my experience was as good as it gets! Caleb was genuine, honest, and patient with me through the entire process. It was clear that he was knowledgeable, but also cared about making my experience good, and helping me in every way he could. I would highly recommend purchasing a car from Caleb.
John, in the wholesale parts department is excellent and helps my workshop be able to keep cars on the road. He embodys the spirit of what Lyle Pearson should mean to community with his friendly and go getter attitude.
I bought a brand new Volvo XC60 from Caleb Moss. It was clearly the best new car buying experience ever! Caleb is very knowledgeable and professional. His follow up and attention to detail were perfect and he was helpful without being pushy. If you are in the market for a new car, I would highly recommend Caleb and Lyle Pearson. Well done Caleb!!!
Went to Lyle Pearsons to look at an S550 they had listed, took a drive, the rest was history:). The car is great! However my review is really about Mark Dosher, he walked us through such a seamless process. It felt like we were out just having a coffee, it was that relaxed and easy. Less than zero pressure, yet full of knowledge and quick to answer any questions we had. We had to bring the car back for a ceramic wrap we purchased and Mark and Tyler have been in touch each step of the way. Mark has a ... Read More Google - Apr 16, 2024
Richard is very knowledgeable and easy going. No pressure...just the right car. Will go back again
Richard Newman, my sales consultant, was fantastic! Communication is key to me and Richard's prompt response to any questions I had was greatly appreciated. I am from out of state however, because of Richard's professionalism, expertise, and communication skills, I had absolutely no issues booking a flight to Boise to close this deal. When I arrived, EVERYONE at Lyle Pearson Auto Group welcomed me with a smile and hello. This was an amazing car buying experience and I would like to thank Richard and the Lyle Pearson Auto Group for everything to make this happen! Oh, and the ... Read More Google - Apr 2, 2024
I had the pleasure of working with Jeanette this past Saturday and Mark the sales manager. I called wanting to purchase a car I had my eyes set on and due to a couple of hiccups on my part (put the wrong name on the cashiers check) they had to jump through a couple of hoops but they were absolutely incredible. Even though I created a slight hassle and I live in texas purchasing from a Boise dealer they made me feel like I was the only person the entire dealership was dealing with which I know isn't true. ... Read More Google - Apr 1, 2024
The best car purchasing experience I've ever had, period. I called Italo about a corolla cross. A few hours later I showed up, he had the car ready, and off we went. Italo didn't have any sales gimmicks, he was honest, open, and transparent in all aspects of the sale. Great guy!
Justin, one of the sales manager, went above and beyond to accommodate with my down payment.
Then you get to the financing department, the room that can make your knees shake. Johan was an energetic personality who not only made the entire process seamless and less ... Read More Google - Mar 21, 2024
Five Stars for Ted Cook and Scotty McBean! After I encountered a frustrating experience with an online vehicle vendor, they helped me with the purchase of my Rover. Their care and concern was above and beyond (yes, pun intended as it was a Land Rover purchase) and their professionalism and honesty restored my faith in the car buying process. It pays to buy locally! Ted and Scotty saw to it that all of my questions were answered and that I was 100% sure of the (used) car before signing. They were always available and thanks to them I am now driving ... Read More Google - Mar 8, 2024
I have bought two cars at this dealership and they are honestly the best. No tricks, no haggling, very upfront and honest. Mike Hazel is caring and he doesn’t stop after you leave the lot. Thank you!!
They even took time out of their holiday party to send me a personal phone number if i needed help! This is a great service center!
I had an outstanding experience at Lyle Pearson, particularly with Jason Bernier. Purchasing my Range Rover in May 2022 was a seamless process, thanks to Jason's expertise and professionalism. The exceptional service didn't end there—every time I've called for assistance, the service team at Lyle Pearson has gone above and beyond to take care of my needs. Their commitment to customer satisfaction is truly commendable. I highly recommend Lyle Pearson, and I'm grateful for the consistently exceptional service provided by Jason and the entire service team.
Had an amazing experience at Mercedes Benz (Lyle Pearson Auto Group) Marlon, Mark, and Eddie were top notch and took first class care of me! They listened to my must have requests, price range, and much more! Would 100% recommend going here. They have incredible product knowledge and truly want the best for their clients. I can’t say how thankful I am for my incredible experience.
Justin and the service team are the best!!!
6 months ago I found myself looking for a new car quickly, I was just starting a new job position and had a limited time to decide. I literally went to almost every car dealership in the Treasure Valley, I wanted used, under bluebook, low miles, clean. Due to our economic rise and the pricing of vehicles, which in my oppinion is borderline criminal, I had pretty lofty expectations. I went to Lyle Pearson on a whim on a Sunday and saw a VW beetle in amazing shape in their lot. The next day I went into the dealership, I bought ... Read More Google - Oct 19, 2023
A completely positive used car-buying experience. Salesperson Richard N. and finance officer Frasier were honest, professional and responsive, and the car was in excellent condition. I will definitely buy here again!
I have bought two mercedes here over the last 10 years and they both were pleasant experiences, the staff is pretty great about making sure you get what you want and ensuring you feel comfortable and appreciated. Marlon helped me with my current car and he's great, I would happily buy another car from him without hesitation. He really went out of his way to ensure I was able to test drive the car which was incredibly helpful and allowed me to appreciate it! He is also very knowledgable about different aspects of different vehicles and is eager to help; ... Read More Google - Jun 16, 2023
I had a great experience working to not only purchase my vehicle through Richard Newman at Lyle Pearson's but to have it shipped across country to the East coast. This was my first experience purchasing a car so far away and pretty much sight-unseen. Richard was very attentive to my concerns and responded to my numerous texts and phone calls with patience and preparedness (and on many occasions, I had forgotten that he is in a different time zone but he still answered). He even sent a personal video pointing out the many details of the car which helps ... Read More Google - Apr 28, 2023
Recently purchased a car from Ted Cook from out of state. Ted is the best I’ve ever dealt with. This was the easiest process I’ve ever had buying a car. Ted is just honest and kind.
Took my Mercedes here for a recall. I asked them if they could also delete the air bag light on it was on due to unplug harness under the seat. They updated the software on the recall and wanted 300 $ to delete the air bag light which takes a couple of minutes. A liar and a Con artist at the Mercedes Service. If i could give them a 0 i would...And i will not delete this post....
Sebastian and the staff at Lyle Pearson were amazing. I ordered a new Acura over the phone. It was simple and so easy! Sebastian kept me updated throughout the entire process. In the past I have been in a dealership for over 3 hours when purchasing a vehicle. This process was quick, to the point and actually a fun experience. The staff was extremely kind and seemed excited for me. I would 100% but another car from Sebastian at LYLE PEARSON ACURA!
I had originally posted a negative post on the service department of Lyle Pearson due to recent work I had done. After speaking on the phone with the GM and understanding their side of things I was hasty in my post. I appreciated them reaching out and giving me information I didn't have and now understand. I'm satisfied with their explanation and this matter is resolved.
Eddie went out of his way, to handle my concern with some misunderstandings.
This will be the second Range Rover we have purchased from Lyle Person Land Rover. The whole team was amazing from signing papers to Andy in the detail department! Our salesman Jason Bernier always went beyond our expectations. From beginning to end he made the whole process seamless. We will definitely be back for our next vehicle! Thanks again, Jason 😊
I don't know normally take the time to write a review. But my little interaction propelled me to do so. I called Lyle Volvo service center to set an appointment to have a recalled airbag installed on my daughter's vehicle and spoke to Trish the service center receptionist. I tried to set an appointment, Trish came off accusatory and rude. Stated that there was a discrepancy so she was not willing to set an appointment for legal purposes. Rather then explain and be sympathetic ( like most in a customer service position)she demanded to speak to the person ... Read More Google - Apr 18, 2022
Wonderful experience. Customer service and repairs are top notch. They were booked out a few weeks. We were going to be stranded and staying in a hotel with our cat and dog while we waited for them to find time to fix our sprinter. They fit us in the day we showed up and saved us so much stress and money.
Had a very complicated electrical situation after an accident and they were GREAT
Ask for Marlon. He is very straightforward and supportive. We had a minor pricing issue, and he handled it smoothly with integrity, preserving the positive nature of the experience by immediately choosing to "do the right thing." I generally dread the whole car buying experience, but he restored my faith in the process. Would not hesitate to shop at Porsche Boise again.
We purchased a used Range Rover (they had no new ones) in November 2021 from Lyle Pearson and their service department is horrible. I have had the vehicle in 3 times for a Key Fob/Locking/Alarm issue and to date it still isn't fixed. They don't return calls, they give wrong information and they act as though I am a bother to them........ it is soooo frustrating.
We also purchased the Windshield Replacement Policy and I called Friday due to a crack in the windshield and they had me call the installer who then sent me back to the ... Read More Google - Mar 1, 2022
Purchased 2 Chevy Colorados for my older kids. Great prices. Fantastic sales experience.
Working with Shaun Ferguson was by far the best car buying experience I've ever had. When I told my friend about a beautiful pre-owned Lexus I saw on their website, he called Shaun to set up a meeting and within an hour I was test driving it!
From the start, Shaun was super friendly and treated me as a valued client - even though I wasn't buying a super luxury vehicle which is his specialty. And, I felt I received a fair amount for my trade in.
I was also in the middle of refinancing my house so ... Read More Google - Oct 18, 2021
Recently purchased a used SUV from Lyle Pearson Mercedes dealership and my salesmen was Marlon V. He was very helpful throughout the entire process and I was driving my car home within two hours of arriving. I’m very thankful for this car buying experience, simple and easy.
Just spoke to Acura sales to quote an MDX. When the salesman found out I wasn’t from Boise, he said he wouldn’t sell to me since I’m not local. Awesome business model Lyle Pearson.
Absolutely the best experience buying my first Porche. I worked with Marlon, and he was very helpful and knowledgeable. He made this process very easy for me. I highly recommend working with Marlon to purchase the car of your dreams.
Should have listened to my initial intuition. Purchased a CPO, not even a week and I need to take this car into the shop. I bought this car bc my Mercedes AC went out just before my road trip (moving) to TX and now nervous. I was told it's safe but light fan needs to be replaced. CPO should not need to go into the shop within a week of purchasing.
Not sure if you could hear the video attached, but the car turned off makes a high screaming noise. Jeannette my sales gal ended up walking off on ... Read More Google - Jul 8, 2021
I have to give these guys fives stars. I rarely give a five star rating, but these guys really came through. We are on the road in the sprinter rv, Jackson and the mechanics where able to replace SCR and NOX sensors under warranty. Squeezed us in line and done in two days. Really surprised me!! Thanks again you deserve 6 stars.
I absolutely love this dealership, Richard and Sebastian was nothing but helpful when it came to helping me get a new car. I appreciate all you guys do
Disappointing Service A couple of weeks after my "B" service I realized that my tires had not been rotated (9k miles). When I called the service technician he said that was "not included", but he could schedule us in (for a fee)...really? For the amount of money we spent on this service we would have fully expected that to be included. Very unsatisfactory! UPDATE: Was promptly contacted by the service manger and the issue was quickly resolved to my complete satisfaction...thank you!
BUYERS BEWARE!!
I have had nothing but bad experiences with this dealership on the Volvo side. We had to involve Volvo corporate (which has been great) to get anything done as the local dealership will not help with anything, even though they sold us the "bumper to bumper" warranty. We have been lied to in almost every encounter with service and sales. Make sure to get everything they say in writing as they will go back on thier word every chance they get. Luckily I had written correspondence with the service agent to hold them to what they ... Read More Google - Dec 30, 2018
The service department estimated 2 hours labor plus $150 in parts to replace a break light switch approximately $350. I bought the part for $25 and replaced it myself in less than 20 minutes. What a ripoff.
Somehow the engine oil cooler cracked on my 07 Range Rover Sport at 60k miles, making it undriveable. Poor timing as it turned out, as Land Rover was in the middle of a worldwide shortage of this part.
Communication from the service department was not great, with the ETA for the part slipping from one day, to 3 more days, to 6 more days, to another 7 days, to 2 more weeks.
All said and done, I was without my vehicle for 28 days, and received only one update on the ETA where I had not first asked them what the progress was (usually when the ... Read More Google - Dec 15, 2018
Jackson, in the Service Department at Lyle Pearson Mercedes Benz, provided a customer service experience a Yugo owner would cringe at. They had my vehicle for 8 hours and did nothing to diagnose reported issues. He told me diagnosing my car would be expensive and tried to talk me out of getting it fixed. He also told me the climate control problems were not problems, but how a Mercedes Benz operates normally. Pretty sure blowing hot air in the summer time for over 5 minutes with the a/c on is not how Mercedes Benz designed their climate control system. A simple ... Read More Google - Jun 13, 2018